Refund Policy
Last updated: Oct 12, 2026
Draft — owner approval required. Bracketed owner fields must be completed before publication.
Cancel before your free trial ends to avoid a hosting charge. Provider AI usage is separate. The first-charge refund window below requires owner approval before launch.
Free trial
The 7-day trial is free and requires a card. Cancel before it ends and nothing is charged.
First charge
[owner: confirm first-charge refund window; recommended 7 days] If you cancel within the approved window of your first paid charge, email support@deploycloud.ai to request a full refund.
Later charges
[owner: confirm with counsel] Monthly renewals are not refundable except where required by law or when the service was unavailable for a significant part of the period through our fault.
What a refund means
The subscription is cancelled, the agent pauses immediately and instance data is kept for 30 days as usual. A refund may place the account on hold for manual review.
AI provider costs
Usage billed by your AI provider is between you and them; we cannot refund it.
Chargebacks
Please contact us first. A chargeback places the account on hold until resolved.
How to ask
Email support@deploycloud.ai from your account address with the charge date. We reply within [owner: response time in business days]. Do not send card details or API keys.